Assessing Salesforce customer AI adoption
ServiceNow and Genesys team up
ServiceNow Sales and Order Management
Rebecca WettemannCRM, CPR, Sales, Manufacturing, Telecommunications, High tech, ServiceNow, ServiceNow Customer Service Management, CSM, Oracle, Salesforce, CPQ, SOM
Valoir 2024 Predictions
Rebecca WettemannPredictions, 2024, CX, EX, contact center, customer experience, employee experience, talent management, ROI, Value, Salesforce, Genesys, Verint, ServiceNow, Microsoft, CRM, applications, cloud, saas
ServiceNow Now Assist for CSM
Rebecca WettemannCSM, CRM, ServiceNow, Salesforce, Customer Service, Customer experience, AI, Copilot, Assist, Platform
Salesforce Service Intelligence
Salesforce Service Cloud Einstein
Rebecca WettemannCRM, Salesforce, Service Cloud, ServiceNow, CX, customer service, AI, Einstein, Microsoft Dynamics, Oracle CRM
ServiceNow Impact
Rebecca WettemannITSM, ServiceNow, EX, CX, employee experience, customer experience, ROI, value, IT/business alignment, business case, digital transformation
Valoir 2023 Predictions
Rebecca WettemannCRM, HCM, HR, collaboration, Slack, Teams, Microsoft, Salesforce, ServiceNow, Zoho, SugarCRM, ROI, CIO, IT, Rimini street, Freshworks, Oracle, CX, EX, employee experience, customer experience, payback
The value of Salesforce AppExchange for partners
ServiceNow San Diego
Rebecca WettemannServiceNow, ESG, CX, EX, employee experience, HRSD HR service delivery, ITSM, field service, UI, productivity, San Diego, RPA, AI, IT service management, Valoir View, ROI
ServiceNow ESG Solutions
Rebecca WettemannServiceNow, ESG Solution, Environmental Social and governance, sustainability, visibility, value, trust, ESG management and Reporting Platform, ESG Operational Control Solution, ServiceNow Product Portfolio Management, governance risk and compliance, GRC, Valoir View, Valoir, industry news
The State of Digital Transformation
Rebecca WettemannThe State of Digital Transformation, Valoir, global digital transformation study, digital-first mind-set, information technology, IT, customer experience, CX, service development, Human Resources, HR, employee experience, EX, Amazon, IBM, Microsoft, Oracle, Salesforce, SAP, ServiceNow, technology vendors, Valoir View, Valoir Research
ServiceNow Employee Journey Management
Rebecca WettemannServiceNow Employee Journey Management, ServiceNow, Employee Service Center, ESC, HR Service Delivery, HRSD, enterprise employee excperience, EX, Journey Accelerator, Listening and Learning Posts, flow of work, Lifecycle events, automation, distributed workplace, HR lifecycle events, data-driven approach, hybrid workforce, diversity equity inclusion, DEI, artificial intelligence, AI, customer experience, CX, Valoir, Valoir View, industry news
ServiceNow Safe Workplace
Rebecca WettemannServiceNow Safe Workplace, ServiceNow, Juniper Mist, workplace safety management, HRSD, HR service delivery, human resources, HR, return to work, Valoir, Valoir View, industry news
ScreenMeet Live unifies voice, video, co-browse, and screen sharing
Rebecca WettemannScreenMeet Live, ScreenMeet, Salesforce, Microsoft Dynamics, ServiceNow, CRM, customer relationship management, integration, virtual interactions, IT, information technology, Valoir, Valoir View, industry news
Salesforce acquires Vlocity
Rebecca WettemannSalesforce acquires Vlocity, Salesforce, Vlocity, CRM, customer relationship management, integration, IT, information technology, ServiceNow, cloud, Valoir, Valoir View, industry news
