ServiceNow and Genesys team up
Five9 GenAI Studio
Verint TimeFlex Bot
Genesys acquires Radarr Technologies
Rebecca WettemannGenesys, Radarr, Oracle, social listening, social media, twitter, facebook, microsoft, Nice, Verint, AI, artificial intelligence
Valoir 2024 Predictions
Rebecca WettemannPredictions, 2024, CX, EX, contact center, customer experience, employee experience, talent management, ROI, Value, Salesforce, Genesys, Verint, ServiceNow, Microsoft, CRM, applications, cloud, saas
Verint Open CCaaS
Rebecca WettemannCCaaS, Verint, Geness, Genesys, AI, bots, Nice, Da Vinci, CX, Customer experience
Decision Analysis: Genesys versus Nice
Genesys Cloud AI Experience
Genesys DX
Rebecca WettemannGenesys DX, Genesys, customer experience, CX, contact center, artificial intelligence, AI, conversational AI, Bold360, digital customer engagement, human intuition, Facebook Messenger, Instagram, Valoir, Valoir View, industry news
Genesys Workforce Engagement Management
Rebecca WettemannGensys Workforce Engagement Management, WEM, Genesys, Cloud platform, AI, artificial intelligence, Predictive Routing, WFH, work from home, cloud, customer experience, CX, employeee experience, EX, contact center, CRM, customer relationship management, human centric, Valoir, Valoir View, industry news
