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Genesys Workforce Engagement Management

Genesys continues to advance its cloud and AI capabilities for contact center engagement. Download the Valoir View.

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Rebecca WettemannMarch 26, 2021Gensys Workforce Engagement Management, WEM, Genesys, Cloud platform, AI, artificial intelligence, Predictive Routing, WFH, work from home, cloud, customer experience, CX, employeee experience, EX, contact center, CRM, customer relationship management, human centric, Valoir, Valoir View, industry news

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Work From Home: One Year In

Rebecca WettemannApril 6, 2021Work From Home: One Year In, work from home, WFH, survey, camera, Zoom, volunteering, charity, employee moral, mental health, WFH strategy, sick, Covid-19, job security, company viability, work-life balance, HR, human resources, employee experience, EX, Valoir, Valoir View, Valoir research, industry news

HR Technology Outlook

Rebecca WettemannMarch 17, 2021HR Technology Outlook, HR, human resources, Valoir, work from home, WFH, remote work, hybrid work, learning management systems, LMS, HRSD, HR service delivery, HR-employeee relationships, pandemic, in-office, virtual, human capital management, HCM, employee experience, EX, artificial intelligence, AI, Valoir View, industry news

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