Slack Sales Elevate
ServiceNow Sales and Order Management
Rebecca WettemannCRM, CPR, Sales, Manufacturing, Telecommunications, High tech, ServiceNow, ServiceNow Customer Service Management, CSM, Oracle, Salesforce, CPQ, SOM
Valoir 2024 Predictions
Rebecca WettemannPredictions, 2024, CX, EX, contact center, customer experience, employee experience, talent management, ROI, Value, Salesforce, Genesys, Verint, ServiceNow, Microsoft, CRM, applications, cloud, saas
ServiceNow Now Assist for CSM
Rebecca WettemannCSM, CRM, ServiceNow, Salesforce, Customer Service, Customer experience, AI, Copilot, Assist, Platform
Salesforce Service Intelligence
Salesforce Trailhead
Salesforce Service Cloud Einstein
Rebecca WettemannCRM, Salesforce, Service Cloud, ServiceNow, CX, customer service, AI, Einstein, Microsoft Dynamics, Oracle CRM
Salesforce Starter
Rebecca WettemannSalesforce, CRM, customer relationship management, Zoho, SugarCRM, Microsoft Dynamics, SFA, Marketing Automation, Customer 360, Customer Service
Assessing the value of AI and automation
Salesforce Field Service ROI Case Study: Pella
Microsoft Viva Sales
Rebecca WettemannCRM, SFA, Microsoft, Salesforce, Zoho, Collaboration, Email, EX, employee experince, customer experience, CX
Valoir 2023 Predictions
Rebecca WettemannCRM, HCM, HR, collaboration, Slack, Teams, Microsoft, Salesforce, ServiceNow, Zoho, SugarCRM, ROI, CIO, IT, Rimini street, Freshworks, Oracle, CX, EX, employee experience, customer experience, payback
Salesforce Genie
Rebecca WettemannSalesforce, Genie, CDP, customer data platform, Snowflake, Amazon, SageMaker, AI, artificial intelligence, Meta, CRM, metadata
Navigating the value of ethical personalization
The value of Salesforce AppExchange for partners
Oracle Fusion Sales
Troops
Rebecca WettemannCRM, SFA, AI, collaboration, Slack, Microsoft Teams, Salesforce, productivity, user interface, user adoption
Valoir 2022 Predictions
Rebecca WettemannValoir, 2022 predictions, AI, Artificial Intelligence, HR leaders, HR, Human resources, Enivronmental social and governace, ESG, Diversity Equity and Inclusion, DEI Corporate Social Responsibility, CSR, Employee Resource Groups, ERG, Customer Relationship Management, CRM, Customer Experinece, CX, robotic process automation, RPA, CEO, tech CEO, death of the app
Freshworks
Rebecca Wettemannnew, Freshworks, technology, software, artificial intelligence, AI, machine learning, ML, purpose built, customer relationship management, CRM, IT data, New Intelligent Alert management, AIOPs, small business, mid market companies, customer-experience themed message, connected, collaborative, adaptive, product led company, purpose-built features, industry news, Valoir research, Valoir View, Valoir
Spiro.AI
Rebecca WettemannSpiro.AI, customer relationship mangement, CRM, enterprise resource planning, ERP, artificial intelligence, AI, Spiro Assistant, Valoir, Valoir research, AI-driven, business insights, accurate forcast data, Valoir survey, manufacturing, increase sales productivity, automating data capture, optimizing outbound outreach, data-driven, "CRM killer", sales force automation, SFA, user-focused, pipeline review, forecasting, accuracy, Valoir View, industry news
