CRM — Research — Valoir

Posts tagged CRM

Assessing Salesforce customer AI adoption

Assessing Salesforce customer AI adoption

Rebecca WettemannSeptember 12, 2024Salesforce, ServiceNow, Oracle, microsoft, CRM, AI, artificial intelligence

Salesforce and Workday team up

Salesforce and Workday team up

Rebecca WettemannAugust 19, 2024Salesforce, Workday, Oracle, HCM, CRM, AI, automation, chatbot, agent, Einstein, artificial intelligence

Salesforce My Service Journey

Salesforce My Service Journey

Rebecca WettemannJuly 25, 2024Salesforce, CRM, Customer Service, customer relationship management, CX, AI, ROI, Oracle, Microsoft, Zoho

Salesforce Einstein Service Agent

Salesforce Einstein Service Agent

Rebecca WettemannJuly 17, 2024CRM, AI, Salesforce, Microsoft, Oracle, Creatio, Zoho, SugarCRM, bot, chatbot, autonomous

Creatio tops $1 billion valuation

Creatio tops $1 billion valuation

Rebecca WettemannJuly 12, 2024Creatio, CRM, Salesforce, Zoho, nocode, low code, no code, AI, Copilot, CX, Microsoft, Microsoft Dynamics, Dynamics CRM

Zoho CRM for Everyone

Zoho CRM for Everyone

Rebecca WettemannJuly 8, 2024CRM, Zoho, Salesforce, CX, Everyone, Backoffice, Creatio

Salesforce Trailblazer Community

Salesforce Trailblazer Community

Rebecca WettemannJune 25, 2024Salesforce, Trailblazer community, Trailblazer Community, CRM, AI, user group

ServiceNow and Genesys team up

ServiceNow and Genesys team up

Rebecca WettemannMay 14, 2024ServiceNow, Genesys, CX, EX, Orchestration, CRM, AI

Oracle Cloud CX

Oracle Cloud CX

Rebecca WettemannMay 5, 2024Oracle, CX, CRM, AI, Cohere, Field Service, OCI, customer service, Salesforce, M, SAP

Slack Sales Elevate

Slack Sales Elevate

Rebecca WettemannApril 18, 2024Slack, Teams, Salesforce, Microsoft, CRM, Collaboration, E-mail

ServiceNow Sales and Order Management

ServiceNow Sales and Order Management

Rebecca WettemannMarch 20, 2024CRM, CPR, Sales, Manufacturing, Telecommunications, High tech, ServiceNow, ServiceNow Customer Service Management, CSM, Oracle, Salesforce, CPQ, SOM

Valoir 2024 Predictions

Valoir 2024 Predictions

Rebecca WettemannDecember 5, 2023Predictions, 2024, CX, EX, contact center, customer experience, employee experience, talent management, ROI, Value, Salesforce, Genesys, Verint, ServiceNow, Microsoft, CRM, applications, cloud, saas

ServiceNow Now Assist for CSM

ServiceNow Now Assist for CSM

Rebecca WettemannNovember 19, 2023CSM, CRM, ServiceNow, Salesforce, Customer Service, Customer experience, AI, Copilot, Assist, Platform

Salesforce Service Intelligence

Salesforce Service Intelligence

Rebecca WettemannNovember 17, 2023Salesforce, CRM, Customer Service, ServiceNow, Microsoft Dynamics, Tableau, Tableau CRM, Data Cloud, Einstein

Salesforce Trailhead

Salesforce Trailhead

Rebecca WettemannOctober 25, 2023Salesforce, CRM, Trailhead, training, learning, Trailblazer, Trailblazer community

Salesforce Service Cloud Einstein

Salesforce Service Cloud Einstein

Rebecca WettemannAugust 14, 2023CRM, Salesforce, Service Cloud, ServiceNow, CX, customer service, AI, Einstein, Microsoft Dynamics, Oracle CRM

Salesforce Starter

Salesforce Starter

Rebecca WettemannAugust 3, 2023Salesforce, CRM, customer relationship management, Zoho, SugarCRM, Microsoft Dynamics, SFA, Marketing Automation, Customer 360, Customer Service

Assessing the value of AI and automation

Assessing the value of AI and automation

Rebecca WettemannMay 23, 2023AI, LLM, Automation, Marketing Automation, EX, CX, CRM, RPA

Salesforce Field Service ROI Case Study: Pella

Salesforce Field Service ROI Case Study: Pella

Rebecca WettemannApril 10, 2023CRM, CX, Field Service, Customer Service, Salesforce, customer relationship management, ROI

Microsoft Viva Sales

Microsoft Viva Sales

Rebecca WettemannFebruary 10, 2023CRM, SFA, Microsoft, Salesforce, Zoho, Collaboration, Email, EX, employee experince, customer experience, CX