Salesforce My Service Journey
Rebecca WettemannSalesforce, CRM, Customer Service, customer relationship management, CX, AI, ROI, Oracle, Microsoft, Zoho
Creatio tops $1 billion valuation
Rebecca WettemannCreatio, CRM, Salesforce, Zoho, nocode, low code, no code, AI, Copilot, CX, Microsoft, Microsoft Dynamics, Dynamics CRM
Zoho CRM for Everyone
ServiceNow and Genesys team up
Oracle Cloud CX
Rebecca WettemannOracle, CX, CRM, AI, Cohere, Field Service, OCI, customer service, Salesforce, M, SAP
AI is still finding its love language
Rebecca WettemannAI, CX, EX, generativeAI, Microsoft, Google, Salesforce, OpenAI, ChatGPT, Amazon, AWS
Valoir 2024 Predictions
Rebecca WettemannPredictions, 2024, CX, EX, contact center, customer experience, employee experience, talent management, ROI, Value, Salesforce, Genesys, Verint, ServiceNow, Microsoft, CRM, applications, cloud, saas
Verint Open CCaaS
Rebecca WettemannCCaaS, Verint, Geness, Genesys, AI, bots, Nice, Da Vinci, CX, Customer experience
Salesforce Service Cloud Einstein
Rebecca WettemannCRM, Salesforce, Service Cloud, ServiceNow, CX, customer service, AI, Einstein, Microsoft Dynamics, Oracle CRM
Assessing the value of AI and automation
ServiceNow Impact
Rebecca WettemannITSM, ServiceNow, EX, CX, employee experience, customer experience, ROI, value, IT/business alignment, business case, digital transformation
Salesforce Field Service ROI Case Study: Pella
Microsoft Viva Sales
Rebecca WettemannCRM, SFA, Microsoft, Salesforce, Zoho, Collaboration, Email, EX, employee experince, customer experience, CX
Valoir 2023 Predictions
Rebecca WettemannCRM, HCM, HR, collaboration, Slack, Teams, Microsoft, Salesforce, ServiceNow, Zoho, SugarCRM, ROI, CIO, IT, Rimini street, Freshworks, Oracle, CX, EX, employee experience, customer experience, payback
Genesys Cloud AI Experience
ServiceNow San Diego
Rebecca WettemannServiceNow, ESG, CX, EX, employee experience, HRSD HR service delivery, ITSM, field service, UI, productivity, San Diego, RPA, AI, IT service management, Valoir View, ROI
UserTesting
Rebecca WettemannUser Testing, video-based platform, customer experience, CX, initial public offering, IPO, data-driven, virtual realms, employee experience, EX, metaverse, Valoir, Valoir View, industry news
Valoir 2022 Predictions
Rebecca WettemannValoir, 2022 predictions, AI, Artificial Intelligence, HR leaders, HR, Human resources, Enivronmental social and governace, ESG, Diversity Equity and Inclusion, DEI Corporate Social Responsibility, CSR, Employee Resource Groups, ERG, Customer Relationship Management, CRM, Customer Experinece, CX, robotic process automation, RPA, CEO, tech CEO, death of the app
The State of Digital Transformation
Rebecca WettemannThe State of Digital Transformation, Valoir, global digital transformation study, digital-first mind-set, information technology, IT, customer experience, CX, service development, Human Resources, HR, employee experience, EX, Amazon, IBM, Microsoft, Oracle, Salesforce, SAP, ServiceNow, technology vendors, Valoir View, Valoir Research
ServiceNow Employee Journey Management
Rebecca WettemannServiceNow Employee Journey Management, ServiceNow, Employee Service Center, ESC, HR Service Delivery, HRSD, enterprise employee excperience, EX, Journey Accelerator, Listening and Learning Posts, flow of work, Lifecycle events, automation, distributed workplace, HR lifecycle events, data-driven approach, hybrid workforce, diversity equity inclusion, DEI, artificial intelligence, AI, customer experience, CX, Valoir, Valoir View, industry news
