AI is still finding its love language
Rebecca WettemannAI, CX, EX, generativeAI, Microsoft, Google, Salesforce, OpenAI, ChatGPT, Amazon, AWS
Valoir 2024 Predictions
Rebecca WettemannPredictions, 2024, CX, EX, contact center, customer experience, employee experience, talent management, ROI, Value, Salesforce, Genesys, Verint, ServiceNow, Microsoft, CRM, applications, cloud, saas
Verint Open CCaaS
Rebecca WettemannCCaaS, Verint, Geness, Genesys, AI, bots, Nice, Da Vinci, CX, Customer experience
Salesforce Service Cloud Einstein
Rebecca WettemannCRM, Salesforce, Service Cloud, ServiceNow, CX, customer service, AI, Einstein, Microsoft Dynamics, Oracle CRM
Assessing the value of AI and automation
ServiceNow Impact
Rebecca WettemannITSM, ServiceNow, EX, CX, employee experience, customer experience, ROI, value, IT/business alignment, business case, digital transformation
Salesforce Field Service ROI Case Study: Pella
Microsoft Viva Sales
Rebecca WettemannCRM, SFA, Microsoft, Salesforce, Zoho, Collaboration, Email, EX, employee experince, customer experience, CX
Valoir 2023 Predictions
Rebecca WettemannCRM, HCM, HR, collaboration, Slack, Teams, Microsoft, Salesforce, ServiceNow, Zoho, SugarCRM, ROI, CIO, IT, Rimini street, Freshworks, Oracle, CX, EX, employee experience, customer experience, payback
Genesys Cloud AI Experience
ServiceNow San Diego
Rebecca WettemannServiceNow, ESG, CX, EX, employee experience, HRSD HR service delivery, ITSM, field service, UI, productivity, San Diego, RPA, AI, IT service management, Valoir View, ROI
UserTesting
Rebecca WettemannUser Testing, video-based platform, customer experience, CX, initial public offering, IPO, data-driven, virtual realms, employee experience, EX, metaverse, Valoir, Valoir View, industry news
Valoir 2022 Predictions
Rebecca WettemannValoir, 2022 predictions, AI, Artificial Intelligence, HR leaders, HR, Human resources, Enivronmental social and governace, ESG, Diversity Equity and Inclusion, DEI Corporate Social Responsibility, CSR, Employee Resource Groups, ERG, Customer Relationship Management, CRM, Customer Experinece, CX, robotic process automation, RPA, CEO, tech CEO, death of the app
The State of Digital Transformation
Rebecca WettemannThe State of Digital Transformation, Valoir, global digital transformation study, digital-first mind-set, information technology, IT, customer experience, CX, service development, Human Resources, HR, employee experience, EX, Amazon, IBM, Microsoft, Oracle, Salesforce, SAP, ServiceNow, technology vendors, Valoir View, Valoir Research
ServiceNow Employee Journey Management
Rebecca WettemannServiceNow Employee Journey Management, ServiceNow, Employee Service Center, ESC, HR Service Delivery, HRSD, enterprise employee excperience, EX, Journey Accelerator, Listening and Learning Posts, flow of work, Lifecycle events, automation, distributed workplace, HR lifecycle events, data-driven approach, hybrid workforce, diversity equity inclusion, DEI, artificial intelligence, AI, customer experience, CX, Valoir, Valoir View, industry news
Genesys DX
Rebecca WettemannGenesys DX, Genesys, customer experience, CX, contact center, artificial intelligence, AI, conversational AI, Bold360, digital customer engagement, human intuition, Facebook Messenger, Instagram, Valoir, Valoir View, industry news
Oracle Cloud HCM Journeys
Rebecca WettemannOracle Cloud HCM Journeys, Oracle, employee experience, EX, Oracle Journeys, human resources, HR, finance, procurement, IT, information technology, Oracle HCM Suite, Oracle Fusion, Cloud Applications, Jounryes LaunchPad, Oracle Digital Assistant, Journeys Creator, Jounreys Booster, Oracle Process Cloud, HRSD HR service delivery, Workday, customer experience, CX, Valoir, Valoir View, industry news
Genesys Workforce Engagement Management
Rebecca WettemannGensys Workforce Engagement Management, WEM, Genesys, Cloud platform, AI, artificial intelligence, Predictive Routing, WFH, work from home, cloud, customer experience, CX, employeee experience, EX, contact center, CRM, customer relationship management, human centric, Valoir, Valoir View, industry news
Valoir's Predictions for 2021
Rebecca WettemannPredictions 2021, Valoir Insight Brief, Valoir, people, technology, value, employee experience, EX, customer experience, CX, AI, artificial intelligence, user interface, UI, user experience, remote work, HR, human resources, work-life balance, workforce engagement, Zoom, virtual engagement technology, productivity monitoring tools, labor mobility, human capital management, HCM, CDP, customer data platform, CRM, customer relationship mangement, contact center, cloud, regulation, innovation
Salesforce Workforce Engagement
Rebecca WettemannSalesforce Workforce Engagement, Salesforce, Salesforce Service Cloud Workforce Engagement, Contact Centers, artificial intelligence, AI, service forecast, customer 360, omnichannel capacity planning, personalized agent, engagement, Trailhead, customer experience, CX, customer service, remote work, Valoir, Valoir View, industry news
