Salesforce Service Cloud Einstein

Given the potential benefits for AI-driven automation in customer service, it behooves service leaders to explore how they can enable both agents and managers with AI capabilities. As Valoir found in its analysis of Service Cloud Einstein customers, the benefits from AI go beyond just reducing case handling time or redeploying headcount: Leaders can leverage AI to make service a differentiator, increasing efficiency and productivity while improving both the customer and agent experience. Read the Report.