Assessing Salesforce customer AI adoption
Salesforce and Workday team up
Rebecca WettemannSalesforce, Workday, Oracle, HCM, CRM, AI, automation, chatbot, agent, Einstein, artificial intelligence
SeekOut Recruit
Salesforce My Service Journey
Rebecca WettemannSalesforce, CRM, Customer Service, customer relationship management, CX, AI, ROI, Oracle, Microsoft, Zoho
Salesforce Einstein Service Agent
Rebecca WettemannCRM, AI, Salesforce, Microsoft, Oracle, Creatio, Zoho, SugarCRM, bot, chatbot, autonomous
Creatio tops $1 billion valuation
Rebecca WettemannCreatio, CRM, Salesforce, Zoho, nocode, low code, no code, AI, Copilot, CX, Microsoft, Microsoft Dynamics, Dynamics CRM
Salesforce Trailblazer Community
Greenhouse
Rebecca WettemannHR, HCM, Talent, Oracle, Adobe, Grayscale, Greenhouse, ATS, WhatsApp, AI, Oracle HCM Suite, SmartRecruiter
ServiceNow and Genesys team up
Oracle Cloud CX
Rebecca WettemannOracle, CX, CRM, AI, Cohere, Field Service, OCI, customer service, Salesforce, M, SAP
Five9 GenAI Studio
Verint TimeFlex Bot
Udemy
Is HR ready for AI?
Rebecca WettemannHR, HCM, AI, Generative, Oracle, Microsoft, compliance, risk, automation, talent management, workforce management
AI is still finding its love language
Rebecca WettemannAI, CX, EX, generativeAI, Microsoft, Google, Salesforce, OpenAI, ChatGPT, Amazon, AWS
Genesys acquires Radarr Technologies
Rebecca WettemannGenesys, Radarr, Oracle, social listening, social media, twitter, facebook, microsoft, Nice, Verint, AI, artificial intelligence
Verint Open CCaaS
Rebecca WettemannCCaaS, Verint, Geness, Genesys, AI, bots, Nice, Da Vinci, CX, Customer experience
ServiceNow Now Assist for CSM
Rebecca WettemannCSM, CRM, ServiceNow, Salesforce, Customer Service, Customer experience, AI, Copilot, Assist, Platform
Salesforce Service Cloud Einstein
Rebecca WettemannCRM, Salesforce, Service Cloud, ServiceNow, CX, customer service, AI, Einstein, Microsoft Dynamics, Oracle CRM
Generative AI for Oracle HCM Cloud
Rebecca WettemannHCM, Oracle, UKG, Workday, HR, AI, generative, generativeAI, EX, employeee experience
