Salesforce My Service Journey
Rebecca WettemannSalesforce, CRM, Customer Service, customer relationship management, CX, AI, ROI, Oracle, Microsoft, Zoho
Salesforce Einstein Service Agent
Rebecca WettemannCRM, AI, Salesforce, Microsoft, Oracle, Creatio, Zoho, SugarCRM, bot, chatbot, autonomous
Creatio tops $1 billion valuation
Rebecca WettemannCreatio, CRM, Salesforce, Zoho, nocode, low code, no code, AI, Copilot, CX, Microsoft, Microsoft Dynamics, Dynamics CRM
Slack Sales Elevate
Is HR ready for AI?
Rebecca WettemannHR, HCM, AI, Generative, Oracle, Microsoft, compliance, risk, automation, talent management, workforce management
AI is still finding its love language
Rebecca WettemannAI, CX, EX, generativeAI, Microsoft, Google, Salesforce, OpenAI, ChatGPT, Amazon, AWS
Valoir 2024 Predictions
Rebecca WettemannPredictions, 2024, CX, EX, contact center, customer experience, employee experience, talent management, ROI, Value, Salesforce, Genesys, Verint, ServiceNow, Microsoft, CRM, applications, cloud, saas
Microsoft Viva Sales
Rebecca WettemannCRM, SFA, Microsoft, Salesforce, Zoho, Collaboration, Email, EX, employee experince, customer experience, CX
Valoir 2023 Predictions
Rebecca WettemannCRM, HCM, HR, collaboration, Slack, Teams, Microsoft, Salesforce, ServiceNow, Zoho, SugarCRM, ROI, CIO, IT, Rimini street, Freshworks, Oracle, CX, EX, employee experience, customer experience, payback
The value of Salesforce AppExchange for partners
The State of Digital Transformation
Rebecca WettemannThe State of Digital Transformation, Valoir, global digital transformation study, digital-first mind-set, information technology, IT, customer experience, CX, service development, Human Resources, HR, employee experience, EX, Amazon, IBM, Microsoft, Oracle, Salesforce, SAP, ServiceNow, technology vendors, Valoir View, Valoir Research
Microsoft Viva
Rebecca WettemannMicrosoft Viva, Microsoft, teams, Microsoft 365, employee experience, EX, enagement, well being, learning, knowledge Viva Connections, employee resource groups, ERG, Viva Insights, Microsoft Graphs, Workplace Analytics, MyAnalytics, Viva Learning, LinkedIn Learning, Microsoft Learn, Viva Topics, AI, artificial intelligence, remote work, HR human resourcess, HCM, human capital management, LMS, learning management system, Salesforce, Trailhead, Valoir, Valoir View, industry news
Salesforce acquires Slack
Rebecca WettemannSalesforce acquires Slack, Salesforce, Slack, Customer 360, Microsoft Teams, Sales, Marketing, service, Microsoft, Chatter, Google, Quip, UI, user interface, HCM, human capital management, Google Apps, Microsoft Dynamics, Valoir, Valoir View, industry news
Microsoft Power Platform
Rebecca WettemannMicrosoft Power Platform, Microsoft, Power BI, Power Apps, Power Automate, Power Virtual Agents, Power Automate Desktop, Azure, ADI Management, Git Hub Actions, Valoir View, Valoir, industry news
Microsoft Dynamics 365 Customer Insights
Rebecca WettemannMicrosoft Dynamics 365 Customer Insights, Microsoft, Dynamics 365, Dynamics 365 Customer Voice, Engagement Insights, artificial intelligence, AI, Azure Synapse Analytics, customer data platform, CDP, IT, information technology, Microsoft Graph, machine learning, ML, Valoir, Valoir View, industry news
Salesforce Work.com
Rebecca WettemannSalesforce Work.com, Salesforce, Work.com, Command center, myTrailhead, Shift Management, CRM, customer relationship mangement, Microsoft, Oracle, Covid-19, Valoir, Valoir View, industry news
