Assessing Salesforce customer AI adoption
Salesforce and Workday team up
Rebecca WettemannSalesforce, Workday, Oracle, HCM, CRM, AI, automation, chatbot, agent, Einstein, artificial intelligence
Salesforce My Service Journey
Rebecca WettemannSalesforce, CRM, Customer Service, customer relationship management, CX, AI, ROI, Oracle, Microsoft, Zoho
Salesforce Einstein Service Agent
Rebecca WettemannCRM, AI, Salesforce, Microsoft, Oracle, Creatio, Zoho, SugarCRM, bot, chatbot, autonomous
Creatio tops $1 billion valuation
Rebecca WettemannCreatio, CRM, Salesforce, Zoho, nocode, low code, no code, AI, Copilot, CX, Microsoft, Microsoft Dynamics, Dynamics CRM
Zoho CRM for Everyone
Salesforce Trailblazer Community
Oracle Cloud CX
Rebecca WettemannOracle, CX, CRM, AI, Cohere, Field Service, OCI, customer service, Salesforce, M, SAP
Slack Sales Elevate
Verint TimeFlex Bot
ServiceNow Sales and Order Management
Rebecca WettemannCRM, CPR, Sales, Manufacturing, Telecommunications, High tech, ServiceNow, ServiceNow Customer Service Management, CSM, Oracle, Salesforce, CPQ, SOM
AI is still finding its love language
Rebecca WettemannAI, CX, EX, generativeAI, Microsoft, Google, Salesforce, OpenAI, ChatGPT, Amazon, AWS
Valoir 2024 Predictions
Rebecca WettemannPredictions, 2024, CX, EX, contact center, customer experience, employee experience, talent management, ROI, Value, Salesforce, Genesys, Verint, ServiceNow, Microsoft, CRM, applications, cloud, saas
ServiceNow Now Assist for CSM
Rebecca WettemannCSM, CRM, ServiceNow, Salesforce, Customer Service, Customer experience, AI, Copilot, Assist, Platform
Salesforce Service Intelligence
Salesforce Trailhead
Decision Analysis: Genesys versus Nice
Salesforce Service Cloud Einstein
Rebecca WettemannCRM, Salesforce, Service Cloud, ServiceNow, CX, customer service, AI, Einstein, Microsoft Dynamics, Oracle CRM
Salesforce Starter
Rebecca WettemannSalesforce, CRM, customer relationship management, Zoho, SugarCRM, Microsoft Dynamics, SFA, Marketing Automation, Customer 360, Customer Service
Salesforce Field Service ROI Case Study: Pella
