Posts tagged customer service
Oracle Cloud CX
Rebecca WettemannOracle, CX, CRM, AI, Cohere, Field Service, OCI, customer service, Salesforce, M, SAP
Salesforce Service Cloud Einstein
Rebecca WettemannCRM, Salesforce, Service Cloud, ServiceNow, CX, customer service, AI, Einstein, Microsoft Dynamics, Oracle CRM
Solvvy
Rebecca WettemannSolvy, chatbot solution, business-to-business, business-to-consumer, customer service, Facebook Messenger, WhatsApp, low code, machine learning, ML, natural language processing, NLP, natural language understandiung, NLU, artificial intelligence, AI, self-service, resolution, SSR, digital, social media, Valoir, Valoir View, industry news
Salesforce Workforce Engagement
Rebecca WettemannSalesforce Workforce Engagement, Salesforce, Salesforce Service Cloud Workforce Engagement, Contact Centers, artificial intelligence, AI, service forecast, customer 360, omnichannel capacity planning, personalized agent, engagement, Trailhead, customer experience, CX, customer service, remote work, Valoir, Valoir View, industry news
