Salesforce Workforce Engagement

Salesforce announces Workforce Engagement, bringing AI, automation, and embedded training to contact center managers and agents to optimize staffing and improve agent engagement.

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Rebecca WettemannSalesforce Workforce Engagement, Salesforce, Salesforce Service Cloud Workforce Engagement, Contact Centers, artificial intelligence, AI, service forecast, customer 360, omnichannel capacity planning, personalized agent, engagement, Trailhead, customer experience, CX, customer service, remote work, Valoir, Valoir View, industry news