Posts tagged omnichannel capacity planning
Salesforce Workforce Engagement
Rebecca WettemannSalesforce Workforce Engagement, Salesforce, Salesforce Service Cloud Workforce Engagement, Contact Centers, artificial intelligence, AI, service forecast, customer 360, omnichannel capacity planning, personalized agent, engagement, Trailhead, customer experience, CX, customer service, remote work, Valoir, Valoir View, industry news
