Valoir in the news

Customer Experience Challenges: 7 Industry Pros Share Their Most Pressing Problems, CX Today, 02/11/25

Sridhar Vembu Steps Down as Zoho CEO, Shailesh Kumar Davey Takes His Place, CX Today, 01/27/25

The AI in HR dilemma: Why tech adoption is stuck in neutral, HR Executive, 01/15/25

Maximizing impact: How to invest in HR tech on any budget, HR Executive, 01/10/25

CRM in 2025: It's Not About AI, Agents, or Even CRM; It's Still About Data, CRM Magazine, 01/08/25

From FOMO to FOMU: Turn caution about AI for HR into confidence, HR Executive, 12/19/25

Oracle misses quarterly results estimates on stiff cloud competition, Reuters, 12/09/24

Oracle’s rampant cloud growth wasn’t enough for Wall Street, and its stock slides after-hours, Silicon Angle, 12/09/24

CX Trends 25 – Top 10 Customer Experience Predictions, CX Today, 12/05/24

Workday’s guidance falls just short of analysts’ expectations, stock gets hammered, Silicon Angle, 11/26/24

Microsoft’s AI bet pays off as Azure revenue grows, but stock falls on infrastructure supplier delays, Silicon Angle, 10/30/24

UNLEASH World 2024 analyst takeaways: A playground to ideate for a better tomorrow, Unleash, 10/23/24

ServiceNow delivers another earnings beat, but stock dips as guidance disappoints, Silicon Angle, 10/23/24

From AI FOMO to AI FOMU – and what to do about it, Diginomica, 10/03/24

Ex-EEOC commissioner: AI in HR could cut bias in hiring, TechTarget, 01/01/24

Big CX News – A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More, CX Today, 09/26/24

Dreamforce 24 - are Salesforce customers ready for Agentforce?, Diginomica, 09/17/24

Salesforce Foundations opens up marketing, ecomm features, Tech Target, 09/05/24

Salesforce beats earnings estimates as it talks up its new AI agents, Silicon Angle, 09/28/24

Are Organizations Ready For The Full Integration Of AI?, Forbes, 08/29/24

Big CX News – The Latest on NICE’s New CEO, Salesforce’s PredictSpring Acquisition, & Five9, CX Today, 08/29/24

Salesforce GenAI, data tools likely major Dreamforce themes, Tech Target, 08/22/24

Experts Share Criteria for Choosing a Small-Business HRIS, SHRM, 08/21/24

Oracle’s stock pops on strong earnings beat, driven by cloud growth and new partnerships, Silicon Angle, 08/09/24

Oracle beats quarterly estimates as demand for its cloud services rises, Reuters, 08/09/24

OpenAI is a bigger threat to Google than US regulators, Reuters, 08/08/24

In $1.9B deal, Salesforce buys data backup company Own, Tech Target, 08/06/24

ServiceNow Stock Tops $800 As Generative AI Boosts Backlog, Forbes, 07/26/24

High-profile ServiceNow executive CJ Desai quits over internal hiring policy violation, Silicon Angle, 07/24/24

OpenAI As The Next Google 20 Years After Its Landmark IPO, Investor's Business Daily, 07/18/24

Top Considerations When Buying HR Technology, SHRM, 07/16/24

The Top Customer Service Trends and Technologies for 2024: In Customer Service, AI Is Everywhere, CRM Magazine, 07/08/24

Generative AI tools are here, but who's using them?, Tech Target, 07/03/24

Why HR’s Data Problem Threatens Growing AI Investments, SHRM, 06/24/24

Big cloud AI deals with Google and OpenAI send Oracle’s stock higher, despite earnings miss, Silicon Angle, 06/11/24

Genesys Xperience - the genesis of a new Genesys?, Diginomica, 06/05/24

Will Google's AI Overview Rocky Rollout Affect Alphabet’s Share Price?, OPTO, 06/05/24

AI in HR: Are We Ready for the Future of Work?, HRTechCube, 06/05/24

UNLEASH America 2024 expert takeaways: Moving from theory to practice on AI, UNLEASH, 05/29/24

Workforce Engagement Management Trends You Need to Consider, Smart Customer Service, 05/24/24

Vendors Seek to Reduce Employers’ Fear of Using AI in Candidate Assessments, SHRM, 05/13/24

HRTech Interview with Rebecca Wettemann, Principal at Valoir, HRTechCube, 03/28/24

Amazon stock rises after it trounces analysts' earnings expectations, SiliconANGLE, 02/01/24

ServiceNow beats guidance on all metrics as generative AI powers strong growth, SiliconANGLE, 01/24/24

Zendesk acquires Klaus for AI-backed quality assurance in CX, TechTarget, 01/10/24

Even more businesses will use AI and data to boost sales and services in 2024, ZDNet, 01/05/24

Analyst warning: HR should watch out for ‘spectacular’ AI fails, Diginomica, 12/20/23

In 2024, employees want an experience that uses ‘tech for good’, Human Resource Executive, 12/20/23

Analyst warning: HR should watch out for ‘spectacular’ AI fails, Human Resource Executive, 12/14/23

What will 2024 hold for HR?, Unleash, 12/14/23

Salesforce and AWS - why their marketplace alliance matters, Diginomica, 12/14/23

Rethinking the Value Proposition of the Contact Center, Smart Customer Service, 12/01/23

Salesforce Jumps as Cost-Cutting Moves Prople Profit Outlook, Bloomberg, 11/29/23

Great places to work -- UKG outlines its AI ambitions for HR tech, Diginomica, 11/22/2023

Zendesk unveils tools for agents to improve customer service, TechTarget, 11/08/23

SugarCRM - letting the platform do the work in manufacturing, Diginomica, 10/26/23

It's Time for Embedded Commerce as Part of your Service Strategy, Smart Customer Service, 10/13/23

CloudWorld 23 - the last word, Diginomica, 10/10/2023

Scoring Salesforce's latest Customer Success initiatives - "be Netflix in a sea of Blockbusters", Diginomica, 09/26/2023

Salesforce unveils Einstein 1 to embed AI in every app, TechTarget, 9/12/23

The Best CRM for Midsize and Small Businesses: The 2023 CRM Industry Leader Awards, DestinationCRM, 08/31/23

HR Tech's mega sessions: Who is coming, why. you should see them, Human Resource Executive, 08/28/23

Is HR ready for AI?, Unleash, 08/24/23

Meet the 2023 Top 100 HR Tech Influencers, Human Resource Executive, 08/23/23

ServiceNow Earnings Future - What We'll Be Watching? , TalkMarkets, 08/15/23

Salesforce offers tighter Slack integration with Sales Cloud, TechTarget, 08/02/23

How Google's AI-Boosted Assistant Could Help You Get Things Done Faster, LifeWire, 08/02/23

4 Questions to Determine Cloud Readiness, Smart Customer Service, 07/27/23

How ChatGPT's New Memory Feature Can Help You Get Things Done Faster, LifeWire, 07/24/23

Microsoft releases Sales Copilot, teases Insight tools, TechTarget, 07/18/23

Twitter-Meta clash pits the unsavory vs. the uncool, SF Examiner, 07/06/23

Salesforce brings more AI tools to Sales GPT and Service GPT, TechTarget, 07/05/23

CRM Playaz Spring Season Conference Review, CRM Playaz, 06/29/23

Put Agents at the Center with AI Assistants, Smart Customer Service, 06/23/23

AI has the potential to automate 40% of the average work day, ZDNet, 06/23/23

ServiceNow - putting the 'platform owner' at the heart of digital transformation, Diginomica, 06/19/23

SHRM CEO addresses AI 'nightmare' in HR, TechTarget, 06/16/23

Valoir CEO discusses if AI, ChatGPT will take jobs away, Human Resource Executive (on YouTube), 06/14/23

How ChatGPT and other generative AI tools are transforming HR jobs, Human Resource Executive, 06/14/23

Salesforce adds GPT to Commerce and Marketing clouds, TechTarget, 06/07/23

The Struggle to Raise First-Contact Resolutions, DestinationCRM, 05/30/23

Generative AI: The race where the ‘slowest’ wins, Dataquest, 05/26/23

How OpenAI CEO Sam Altman became the anti-Zuckerberg, SF Examiner, 05/19/23

Tips for Navigating AI and Automation, Smart Customer Service, 05/12/23

Harnessing the AI Revolution For Businesses Means Balancing Risks, Rewards, and Ethical Considerations, Marketscale, 05/11/23

Salesforce brings GPT to customer service, sales platforms, TechTarget, 05/03/23

Google gears up for AI blitz with big merger: ‘It’s all hands on deck’, SF Examiner, 04/24/23

Salesforce World Tour DC - understanding Einstein GPT, Diginomica, 04/23/23

Salesforce integrates Einstein GPT and Data Cloud into Flow, TechTarget, 04/19/23

Musk celebrates partially deleting ‘w’ in Twitter sign in SF HQ, SF Examiner, 04/10/23

HCM lessons to be learned from Zoho, Diginomica, 03/31/23

5 Tips for Mapping Out a Contact Center AI Strategy, Smart Customer Service, 03//24/23

Adobe and RainFocus pair for more data insight at events, TechTarget, 03/21/23

EX//TECH What now for Marc Benioff’s Ohana?, SF Examiner, 03/21/23

Salesforce's New Strategy: Delivering Growth While Reducing Costs, TalkMarkets, 03/07/23

Salesforce joins generative AI ranks with Einstein GPT, TechTarget, 03/07/23

Why blockbuster tech M&As might be a thing of the past, ChannelPro, 03/06/23

Future-Proof Customer Experience Investments, CMS Wire, 03/03/23

CRM Playaz Back from Chennai .. with love, CRM Playaz, 03/02/23

OpenAI to let users customise ChatGPT ‘within broad bounds’, Silicon Republic, 02/17/23

Is Zuckerberg cooling on metaverse for the hot AI?, SF Examiner, 02/06/23

8 'Future of Work' Mistakes IT Leaders Must Avoid, CIO, 01/18/23

Salesforce-Slack integrations continue as cofounder departs, Tech Target, 11/08/22

SugarCRM – big changes with a focus on mid-market growth, Diginomica, 12/06/22

Why healthcare may be Oracle’s road to a more competitive CX solution, Diginomica, 11/03/22

As layoffs rise, Oracle HCM releases mass hiring tool, Tech Target, 10/19/2022

The Latest BIG News from Salesforce, Twilio, and UJET , CX Today, 10/12/22

Salesforce's Marc Benioff and Bret Taylor the latest co-CEO trial, Tech Target, 09/27/22

Salesforce new training goal: 20K new admins, developers, Tech Target, 09/15/22

HR Tech Quick Hits: TA tech still growing; L&D lessons, HR Executive, 09/13/22

How HelloFresh is using people analytics to deliver fresh employee insights, HR Executive, 08/31/22

Salesforce offers new pricing option with 'Easy' subscription, Tech Target, 08/22/22

How T-Mobile is helping women return to the world of tech, HR Executive, 08/05/22

Will Facebook-like features in Viva Engage help build corporate culture?, HR Executive, 07/21/22

Salesforce users get more low-code automation, including RPA, Tech Target, 06/29/2022

Is today’s rapid L&D vendor consolidation good for HR?, HR Executive, 06/28/2022

Microsoft Viva Sales takes on Salesforce-Slack tandem, Tech Target, 06/23/2022

Salesforce Sales Cloud Unlimited Edition adds AI, automation, Tech Target, 06/16/2022

What ServiceNow’s latest acquisition reveals about HR’s priorities, HR Executive, 06/03/2022

Why Microsoft is betting big on adding goals to Viva, HR Executive, 05/23/2022

New collaboration strategies for a hybrid world, HR Executive, 05/19/2022

How Colgate, NCI and Panasonic found insights hidden in their HR data, HR Executive, 03/31/2022

Salesforce Safety Cloud debuts for event vaccination proof, Tech Target, 02/14/2022

How HR technology can help fix the Great Resignation, HR Executive, 02/02/2022

How Macy’s hopes to drive employee retention with upskilling effort, HR Executive, 11/29/2021

Why Amazon’s HR tech crisis could happen to your company too, HR Executive, 10/26/2021

Mandating vaccines? How tracking tech can help with the next step, HR Executive, 10/07/2021

HR Tech Number of the Day: Modern mentoring tools, HR Executive, 09/17/2021

Salesforce rebrands CDP, adds marketing features, Tech Target, 05/14/2021

What Oracle’s new platform predicts about the future of EX tech, HR Executive, 04/30/2021

Employer report card: 5 steps for boosting your employee morale grade, HR Executive, 03/01/2021

Microsoft Viva: Why it could be ‘a massive opportunity’ for HR execs, HR Executive, 02/04/2021

HR’s Increased Scope in Social Responsibility and Diversity, Equity, and Inclusion (DEI), HR Executive, 10/26/2020

HR Tech Number of the Day: average HR tech budgets, HR Executive, 10/23/2020

Decide on SAP S/4HANA Cloud: Single-tenant vs. multi-tenant edition, Tech Target, 10/13/2020

Why HR needs to harness the power of HR tech, HR Executive, 10/07/2020

Want to improve employee stress? Look at coaching, development, HR Executive, 09/23/2020